Key Responsibilities
1) Implementation & Migration Delivery (Enterprise + FinTech)
- Lead or support Google Workspace implementations including domain setup, admin configuration, governance model, and operational handover.
- Deliver migration programmes such as:
- Email (e.g., Exchange/M365 → Gmail)
- Files (file shares/SharePoint/OneDrive → Google Drive, where applicable)
- Collaboration rollout (Meet/Chat/Calendar standardisation)
- Design and execute pilot and phased rollout strategies, including cutover planning, risk mitigation, rollback approaches, and hypercare support.
- Coordinate dependencies across security, networking, identity, compliance, and endpoint teams.
2) Enterprise Administration & Governance
- Own and administer Workspace via Google Admin Console, covering:
- Organisational Unit (OU) and Group design strategy (enterprise-scale governance)
- Gmail routing, mail flow, transport rules, quarantine, and spam policies
- Drive sharing governance (internal/external, link sharing, trust rules)
- Meet/Chat/Calendar policy configuration aligned to business needs
- Define and maintain standards, reference configurations, and service guardrails (multi-region considerations where relevant).
3) Security, Risk, and Compliance (FinTech-Strong)
- Implement and maintain security controls aligned to regulated environments:
- SSO/MFA, conditional/context-aware access (where used)
- Data governance controls including retention, audit logging, and policy enforcement
- Support legal hold / eDiscovery requirements where applicable (e.g., via Google Vault)
- Partner with InfoSec and Risk to ensure the environment meets organisational policies and regulatory expectations.
- Contribute to security reviews, control attestations, and operational risk remediation plans.
4) Identity & Access Integration
- Integrate Google Workspace with enterprise IAM (e.g., Entra ID (Azure AD), Okta, ADFS) including:
- SSO configuration and authentication flows
- Automated provisioning and deprovisioning (e.g., SCIM where applicable)
- Group management patterns and role-based administration
- Ensure access controls are scalable for enterprise and pragmatic for small FinTech operations.
5) Training, Enablement & User Support (Core Requirement)
- Design and deliver training programmes for different audiences:
- End users (Gmail, Drive, Docs/Sheets, Meet, Calendar, Chat)
- Champions network / power users
- Service desk (L1/L2 triage, common fixes, escalation pathways)
- Admin and support teams (governance, policy basics, standard operations)
- Run live sessions, workshops, recorded demos, and "lunch & learn" events.
- Establish office hours and/or drop-in clinics to answer questions during rollout.
- Create and maintain enablement materials:
- Quick-start guides, FAQs, "how-to" articles, short videos, troubleshooting playbooks
- Provide friendly, practical support for user queries, translating technical settings into simple guidance.
6) Operational Support & Continuous Improvement
- Provide L3 support for escalations, including complex mail flow, Drive access issues, policy conflicts, and permission design.
- Lead/participate in major incident management, RCA, and corrective/preventative actions (CAPA).
- Monitor service performance and adoption metrics; recommend improvements.
- Maintain operational documentation, runbooks, and knowledge base articles.
- Support release/change management for Google Workspace feature updates and policy changes.
7) Stakeholder Management & Communication
- Engage stakeholders across Product, Engineering, Security, Compliance, and Operations.
- Translate business needs into technical outcomes and adoption steps.
- Provide clear decision papers and options, including cost/licensing considerations and risk trade-offs.
Required Experience & Competencies
Must-Have Experience
- Proven experience implementing Google Workspace in:
- Large enterprise (complex OU structure, governance at scale, compliance and operational rigor)
- Small FinTech / high-growth environment (lean delivery, rapid iteration, strong security)
- Hands-on administration skills across Gmail, Drive, Meet, Chat, Calendar, Groups, OUs, and policies.
- Strong knowledge of migration concepts (email and/or file migration) and cutover planning.
- Strong user enablement capability: training delivery + content creation + live support for queries.
Essential Skills
- Deep troubleshooting skills (mail routing, access issues, sharing permissions, policy inheritance, endpoint constraints).
- Stakeholder management: able to work with technical and non-technical audiences.
- Documentation discipline: runbooks, governance docs, KB articles, training packs.
- Operational mindset: incident/problem/change management, service ownership.
Desirable Skills
- Google Vault / eDiscovery / retention policy design (if your org requires it).
- Security tooling exposure: CASB, DLP, SIEM integrations, MDM management patterns.
- Automation experience (Apps Script, GAM, APIs) to streamline admin tasks.
- Experience running adoption programmes (champions, comms, adoption KPIs).
