Our client, a prominent organisation within the veterinary care sector, is currently seeking a Collections Advisor on a contract basis. This role is integral in ensuring thorough case management, providing expert coordination, and delivering high standards of service within the industry.
Key Responsibilities:
- Manage and coordinate cases from initial contact through to resolution
- Ensure compliance with industry standards and regulations
- Provide detailed case documentation and maintain accurate records
- Communicate effectively with internal and external stakeholders
- Analyse case reports and data to identify patterns and improvements
- Offer support and guidance to team members and associated personnel
- Develop and implement case management strategies
- Conduct risk assessments and provide mitigation strategies as required
Job Requirements:
Essential
- Experience in a customer service, contact-centre, collections, or client-facing role.
- Confident communicator with the ability to handle sensitive or challenging conversations calmly and professionally.
- Strong attention to detail with the ability to follow processes and maintain accurate records.
- Basic numeracy and literacy skills, with confidence using systems and technology.
- Willingness to learn, develop, and take on feedback.
Desirable
- Previous experience in collections
- Experience working in a regulated or client-sensitive environment (e.g. healthcare, financial services, utilities).
- Awareness of vulnerability or affordability considerations (training will be provided).
If you possess strong case management skills and are looking to contribute to a dynamic and supportive team, we encourage you to apply now to join our client's esteemed organisation.
