Case Study
Driving success for Specsavers as their top PSL & MSP provider
How Matchtech became Specsavers’ MSP partner, delivering over £1,000,000 in cost savings and near-100% direct fulfilment across more than 10 years of partnership.
Name of Company
SpecsaversSector
Technology, Manufacturing & CommercialLocation
United KingdomConsultant
Nina RahmanThe Challenge
While Prior to becoming Specsavers’ MSP partner, Matchtech was appointed to their PSL. Over time, Specsavers became particularly reliant on temporary workers for business support, IT and customer support roles due to peaks in demand and internal project requirements.
Specsavers faced challenges in scaling their operations due to limited visibility and control over workforce costs, processes and governance. The structure of their TA team meant temporary recruitment was managed alongside permanent hiring, leading to inefficiencies and administrative strain, especially during rapid growth.
Use of multiple agencies led to fragmented recruitment activities, causing inconsistent messaging and a disjointed candidate experience. As a world-leading employer of choice, Specsavers highly prized their candidate experience and wanted better control over brand representation.
Evolving governance legislation, including IR35 reforms, posed additional compliance challenges, increasing financial, legal and reputational risk in a highly regulated industry.
Centralised MSP Solution
Full visibility and control of the contractor workforce
Our MSP provided Specsavers with a centralised solution that offered real-time visibility into their workforce data. This helped better manage contractor spend, standardise compliance, and make informed decisions based on accurate reporting.
By consolidating Specsavers’ supply chain under a single provider, we ensured a consistent and transparent hiring process, reducing inefficiencies and improving overall workforce management, including expanded visibility across specialist suppliers and Specsavers’ internal Marketing brand, The Agency.
Extension of the TA Function
End-to-end management, freeing the internal team to focus on permanent hiring
Our dedicated solutions team acted as an extension of Specsavers’ TA function, managing the end-to-end process from sourcing to onboarding, while ensuring a seamless experience for both hiring managers and candidates. This alleviated the administrative burden on the internal team, allowing them to focus on permanent hiring and strategic workforce planning.
By eliminating duplicated efforts from competing agencies and bringing all temporary recruitment under central governance and control, we ensured Specsavers’ employer brand remained consistent and untarnished throughout.
Spend Management
Migrating workers and rationalising suppliers to drive long-term savings
We introduced cost-saving measures by migrating workers from expensive third-party providers onto our payroll, which not only reduced costs but also improved contractor retention.
We rationalised and renegotiated supplier terms to deliver long-term savings, and improved worker tenure management to drive commercial benefits and strengthen the advantages of volume hiring. During periods of rapid expansion, managing contract renewals became significantly simpler under a consolidated MSP model.
As a result, we produced over £1,000,000 in cost savings within the first three years of the MSP partnership.
Over 10 Years of Partnership
Near-100% direct fulfilment, £1m+ saved, and a partnership still growing
After almost 10 years, Matchtech remains Specsavers’ trusted MSP partner. We successfully maintain near-100% direct fulfilment through our in-house specialist brands, continuously identifying new ways to add value. Our Master Vendor model delivers Specsavers’ technical IT requirements, with Matchtech serving as their leading PSL provider across their most difficult skill sets including IT, Finance and PMO.
Beyond operational delivery, we have provided IR35 reform guidance, market intelligence and benchmarking, employer branding advice, EDI strategy support, and permanent recruitment assistance through Matchtech, positioning ourselves as a strategic, value-adding partner in Specsavers’ long-term success.
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