Case Study
How our relationship with easyJet has really taken off
How Matchtech became easyJet’s trusted MSP partner, delivering a seamless 8-week implementation, 100% fulfilment, a 51% reduction in time-to-hire and £150k in cost savings.
Name of Company
easyJetSector
Aviation & AerospaceLocation
United KingdomConsultant
James ParnellThe Challenge
When easyJet’s incumbent MSP provider abruptly withdrew from the market in 2022, the airline was left with little time to find a replacement. Their contingent workforce covered all skill sets and seniorities across professional, technical and clerical disciplines and they needed a new partner who could implement quickly, deliver culturally and hit the ground running.
Throughout a competitive tender process, easyJet outlined three key priorities: a strong cultural fit, the ability to implement at pace, and a partner with genuine technical delivery capability across aerospace, technology and professional services.
After a rigorous RFI and RFP process, Matchtech was appointed as easyJet’s new MSP provider in July 2022 with a target to go fully live by 1 September, just eight weeks later.
Eight-Week Implementation
Going live in half the industry standard time
The industry standard implementation process for an MSP typically takes 12–16 weeks. Matchtech delivered easyJet’s full solution in just eight weeks, going live on 1 September 2022 as agreed.
Key to this success was TUPEing the prior Account Manager, Bethan Thomas, who was already familiar with easyJet’s processes and well-regarded by their internal TA teams. Her knowledge of easyJet’s workflows, combined with Matchtech’s existing familiarity with the ‘Simplify’ VMS platform, enabled a fast and seamless transition.
A dedicated solution team of aerospace, technology and professional services specialists, supported by supply chain and compliance experts, was assembled to ensure complete coverage from day one.
Tailored MSP Model
A Master Vendor model built for speed and stakeholder trust
Matchtech’s solution was built around a Master Vendor model, targeting over 80% direct fulfilment in year one and over 90% in year two. The solution included a dedicated team of aerospace, technology and professional services specialists, with supply chain management, contractor onboarding and compliance support all overseen by a dedicated Solution Manager.
To build stakeholder trust, Matchtech held sessions with easyJet’s key communities and hiring managers to understand their priorities and challenges. Regular communication touchpoints were agreed to ensure relationships were maintained. Quarterly and on-demand reporting against SLAs and KPIs supported a continuous improvement approach throughout the partnership.
Beyond the Contract
Enhancing the partnership with marketing, insight and compliance support
As testament to the strength of the partnership, easyJet requested additional support well outside the scope of the original MSP contract. This included marketing support, with Matchtech’s team designing branded social media assets, creating a dedicated microsite and hosting brand training sessions for consultants. Quarterly and ad-hoc market insight reports provided easyJet with valuable rate benchmarking, candidate availability data and legislative updates, directly contributing to cost savings by identifying inefficiencies in the internal TA process.
To ensure compliance and improve the candidate journey, Matchtech utilised the Tifo technology platform, providing a branded dashboard for onboarding tracking, a full audit trail, electronic referencing, DocuSign integration and seamless CRM connectivity through Bullhorn.
Measurable Impact
100% fulfilment, 51% faster time-to-hire, £150k saved
Matchtech has maintained strong delivery across easyJet’s roles, requiring minimal supply chain support and enabling a continuous evolution of the service. Key results include a 51% decrease in time-to-hire, 100% overall fulfilment and £150,000 in cost savings in 2024 alone.
Performance against the initially agreed KPIs has consistently exceeded targets across fulfilment, compliance and time-to-hire. The success of the partnership led easyJet to request ongoing support well outside the original contract scope, further demonstrating the depth of trust built between both organisations.
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